FREQUENTLY ASKED QUESTIONS
Categories
Products & Fit
What sizes do you have?
Most of our shirts are unisex and come in small, medium, large, X-large and XX-large. Our Marine Life Ladies Tees come in women’s sizes small, medium, large and X-large.
Does your apparel run true to size?
Our apparel runs slightly large and does not shrink with proper care including low heat washing and drying. Most clothes come in unisex sizes small through 2XL.
Will my stuff shrink?
Hook Life tees and sweatshirts do not shrink significantly with proper care – do not wash or dry with high heat.
How do I care for my gear?
Cotton shirts: Launder as usual, but do not use high-heat settings for washing or drying.
Performance & polyesters: Wash in cold water. Air dry or tumble gently at lowest heat and dryness settings.
Socks: Launder as usual, but do not use high-heat settings for washing or drying.
Caps: Clean gently with sponge and water, using lightly soapy water if needed. Do not machine wash or dry.
See product-specific care instructions at checkout.
Where are your products manufactured?
We source materials globally when we must but buy American-made materials whenever we can. We are proud to do our final manufacturing of Hook Life branded products in the USA.
Returns & Exchanges
Can I return or exchange something I bought?
Of course you can! We offer a 30-day trial before sales are final because we understand that you may need to exchange or return an item.
You can return an item and get the purchase price refunded – or exchange an item – by emailing us at help@hook.life. Please provide:
- item name
- address you will ship form
- whether you would like to return or exchange
Can I return or exchange my online purchase in-store?
No problem. You can exchange or return your online purchase at our store in Sea Cliff at any time during the 30-day trial period. Stop by or give us a call at 516-676-6070.
Shipping
What are my shipping options?
Our standard shipping starts at $3.00 and gets to you in about 3-7 business days from the time the order is placed. We offer free standard shipping for all orders over $150.
We also offer 2 business-day expedited shipping starting at $7.50 and 1-business day expedited shipping starting from $30-38.
Please note that we ship and deliver on business days and only expedited orders placed before 12:30 PM on a business day will ship on that same day.
Example: a 1-day expedited shipping order placed at 3 PM ET on a Thursday will ship on the next day, Friday, and arrive on the following business day, Monday.
Out-of-stock and high-volume period orders may take longer to ship.
Can I expedite my order?
Yes! We offer 2 business-day expedited shipping starting at $7.50 and 1-business day expedited shipping from $30-38.
Please note that we ship and deliver on business days and only expedited orders placed before 12:30 PM on a business day will ship on that same day.
Example: a 1-day expedited shipping order placed at 3 PM ET on a Thursday will ship on the next day, Friday, and arrive on the following business day, Monday.
Where do you ship?
We ship to all 50 US states and the District of Columbia. Sorry, we do not ship internationally at this time. We ship to street addresses, P.O. boxes and US military addresses.
Can I track my order? You will get an email with tracking information when your order ships. Please add Hook Life to your safe email list so this notice does not go to your Spam folder.
Payments & Refunds
What forms of payment do you accept?
We accept VISA, MasterCard, American Express and Discover card payments. You can also pay via PayPal.
If you wish to pay by check, please send your order specifying items you wish to purchase, billing and shipping addresses to help@hook.life
When do I get my refund?
Refunds are made to your credit card via PayPal. Processing usually takes from 1-3 business days.